Terms of service

Last Updated: September 5, 2026

Welcome to Neel’s Perfumes, operated by Neels Cosmopro Private Limited.

By accessing or using our website, browsing our products, or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website.

1. About Our Website

Neel’s Perfumes provides information and online purchasing facilities for perfumes, deodorants, body sprays, and related fragrance products.

We reserve the right to modify, update, suspend, or discontinue any part of the website or its services at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, fragrance information, prices, availability, and other product details are accurate.

However, minor differences in product appearance, packaging, colour, or fragrance perception may occur.

Fragrance experiences can also vary from person to person due to individual skin chemistry, environmental conditions, and other factors.

3. Product Usage

Customers are responsible for using products according to the instructions, warnings, precautions, and directions provided on the product packaging.

Do not use a product in a manner inconsistent with its intended purpose.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

4. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit an order where appropriate, including in circumstances involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping limitations

  • Unusual or excessive order quantities

If an order is cancelled after payment has been received, any applicable refund will be processed according to our refund procedures.

5. Pricing

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or listing error occurs, we may contact you regarding the order before processing it.

6. Payments

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping

Orders are delivered according to our current Shipping Policy.

Delivery estimates are approximate and may be affected by circumstances outside our control.

8. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

9. Intellectual Property

Unless otherwise stated, the website content, brand names, logos, product descriptions, graphics, photographs, text, design elements, and other materials associated with Neel’s Perfumes are owned by or used with permission by Neels Cosmopro Private Limited.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without appropriate authorization.

10. Prohibited Use

You agree not to use our website to:

  • Violate applicable laws or regulations

  • Engage in fraudulent activity

  • Attempt unauthorized access to our systems

  • Disrupt website operations

  • Misuse our content, trademarks, or intellectual property

  • Submit false or misleading information

  • Interfere with another customer's use of the website

11. Third-Party Services

Our website may use third-party services such as payment processors, delivery partners, analytics providers, or other technology services.

Use of those services may be subject to their own terms and policies.

12. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical issues, updates, network problems, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Neels Cosmopro Private Limited will not be responsible for losses arising from circumstances beyond its reasonable control, including delivery delays, technical interruptions, third-party service failures, or improper use of products.

Nothing in these terms is intended to exclude any rights or protections that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The updated terms will be published on this page with a revised "Last Updated" date. Continued use of the website after an update may constitute acceptance of the revised terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

16. Contact Us

If you have questions regarding these Terms of Service, please contact:

Neels Cosmopro Private Limited
Vadodara, Gujarat, India

Neel’s Perfumes
Wear Your Confidence. Leave Your Impression.