Refund policy

Last Updated: September 5, 2026

At Neel’s Perfumes, we want you to have a positive experience with every purchase. Because our products include perfumes, deodorants, and personal-care fragrance products, returns are subject to product condition and hygiene requirements.

1. Eligibility for Returns

A return or replacement may be considered when:

The wrong product was delivered
The product arrives damaged
The product is defective
The delivered product is materially different from what was ordered

All return requests are subject to verification and approval.

2. Hygiene & Product Condition

For hygiene, safety, and product-quality reasons, opened, used, sprayed, or tampered fragrance products may generally not be eligible for return unless the issue relates to damage, defect, or incorrect fulfilment.

Products approved for return should, where applicable, be unused, unopened, and in their original packaging.

3. Reporting a Damaged or Incorrect Order

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible after delivery.

Please provide:

Order number
Product name
Description of the issue
Photographs of the product and packaging
Any additional information requested by our support team

Providing clear evidence helps us investigate and resolve your request more quickly.

4. Return Approval

A return is not considered approved until it has been reviewed and confirmed by our team.

If a return is approved, we will provide instructions regarding the return or replacement process.

5. Replacement

Where appropriate and subject to product availability, an eligible damaged, defective, or incorrect product may be replaced.

If the same product is unavailable, an alternative resolution may be offered.

6. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the order and the applicable resolution.

Approved refunds will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on the payment provider or financial institution.

7. Non-Returnable Situations

Returns may not be accepted for:

Products that have been opened or used
Products damaged through improper handling after delivery
Products without the required original packaging
Products returned without prior approval
Change-of-mind requests where the product is not eligible under the applicable return conditions
Orders where the issue is caused by incorrect customer-provided information

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

9. Promotional Orders

Products purchased under special promotions, bundles, discounts, or other offers may be subject to specific return or refund conditions communicated at the time of purchase.

10. Policy Changes

We reserve the right to update this Return & Refund Policy from time to time. The latest version published on this page will apply to applicable orders.