Shipping policy

Last Updated: September 5, 2026

At Neel’s Perfumes, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after successful order confirmation and payment, where applicable.

Processing time may vary depending on:

Product availability
Order quantity
Delivery location
Order volume
Operational or logistical circumstances

Orders may not be processed or dispatched on Sundays, public holidays, or other non-working days.

2. Delivery Time

Estimated delivery time depends on the destination, courier partner, availability of the product, and other logistical conditions.

The delivery estimate provided during checkout or through your order communication should be considered the applicable estimate for your order.

Unexpected delays may occur because of weather, transportation disruptions, regional restrictions, courier issues, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary based on delivery location, order value, weight, promotional offers, or other applicable factors.

4. Order Tracking

Where tracking is available, tracking details may be shared with you after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or other customer-provided information, additional shipping or re-delivery charges may apply where permitted.

6. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

We may request photographs, videos, order details, or other information to investigate the issue.

7. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer-support team with your order details.

We will coordinate with the relevant delivery partner where necessary.

8. Delivery Restrictions

Certain locations may have limited or unavailable delivery services due to courier coverage, regulatory restrictions, remote-area limitations, or other logistical circumstances.